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Privacy Policy

Your privacy is important to us. This policy explains how CreePlay collects, uses, and protects your personal information.

Last Updated:

May 23, 2026

CreePlay (“CreePlay”, “we”, Our”, “us”) is committed to protecting your personal data and maintaining full transactional transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.creeplay.com (“Website”) and purchase cricket and sporting goods from us

By accessing or using our Website, you agree to the terms outlined in this Privacy Policy.

Table of Contents

Information We Collect

How We Use Your Information

Payment Processing Insulation

Controlled Sharing of Information

Cross-Border Data Movement

Data Retention

Data Security Framework

Your Privacy Rights

Marketing Preferences

Third-Party Links

Protection of Minors

Changes to CreePlay Privacy Policy

Contact Us

We collect limited, necessary data parameters to fulfill your retail orders and improve your shopping experience.

A. Personal Information

When you place an order, create an account, or contact our support team, we collect:

  • Full name
  • Email address and mobile contact number
  • Accurate billing and shipping address criteria
  • Structured account login credentials and order history

B. Non-Personal & Technical Information

When you navigate our storefront, our systems automatically log:

  • IP address and browser type/version
  • Device operational profile and operating system
  • Specific pages viewed, entry/exit timestamp metrics, and referring URLs

C. Cookies and Tracking Technologies

We utilize industry-standard cookies, performance pixels, and analytical tags to:

  • Ensure functional core shopping cart mechanics and remember user preferences.
  • Analyze overall store traffic to fix technical performance issues.
  • Provide relevant advertising placements across search and social networks.

 

Note: You can freely manage or deactivate cookie monitoring directly via your web browser settings.

Your collected data parameters are strictly utilized to execute standard commercial operations:

  • Processing, verifying, and fulfilling your physical product orders.
  • Providing real-time order tracking updates via automated email or SMS notifications.
  • Responding effectively to your customer service requests.
  • Defending against payment fraud or unauthorized gateway attempts.
  • Distributing promotional updates (strictly managed under opt-in marketing preferences).

CreePlay does not store, collect, or hold full debit card numbers, credit card numbers, UPI pins, or internet banking passwords. All financial transactions are safely insulated and routed through premium, third-party payment gateways compliant with the Payment Card Industry Data Security Standard (PCI-DSS).

CreePlay does not sell, rent, or lease consumer personal information to third-party data brokers. We safely share data only with verified service partners strictly to complete your orders:

  • Shipping and logistics networks (such as regional and international couriers).
  • Integrated payment gateway infrastructure providers.
  • Secure IT web hosting providers and infrastructure management platforms.

Competent government authorities, exclusively if requested under official statutory regulations or compliance laws.

CreePlay serves cricket players globally. If you access our platform from outside India, your operational shipping data and contact coordinates are safely routed to our secure data infrastructure to handle international transit and customs processing efficiently.

We store personal parameters strictly as long as your shopping profile remains active, or as required to fulfill standard commercial operations, complete active manufacturer warranty tracking timelines, resolve consumer disputes, and satisfy necessary corporate tax accounting regulations in India.

We employ industry-standard technical and structural security mechanisms to maintain data integrity. This includes Secure Sockets Layer (SSL) encryption for all checkout channels, firewalled database entry pathways, and strictly restricted employee data access authorization. While no electronic transfer channel can guarantee absolute immunity from external cyber risks, CreePlay works continuously to defend and upgrade its platform architecture against technical vulnerabilities.

Depending on your operational jurisdiction, you retain the complete right to request:

  • Direct access to the personal data profiles we maintain.
  • Prompt correction of any inaccurate or outdated address details.
  • Permanent deletion of your personal account records.
  • Complete withdrawal of marketing communication tracking.

To exercise any of these privacy parameters, submit a clear authorization request to our data desk at: connect@creeplay.com.

You can instantly unsubscribe from our promotional updates at any point by utilizing the automated “Unsubscribe” mechanism embedded within the footer of our newsletters, or by reaching out to us directly. Standard operational transactional alerts (such as purchase confirmations and shipping layout metrics) will continue to route automatically to keep you updated on active orders.

Our store setup may integrate outward references to external shipping frameworks or brand homepages. CreePlay is not responsible for the independent data frameworks of external web properties, and we advise checking their separate documentation prior to interacting with them.

CreePlay features sporting goods intended for standard retail buyers. We do not purposefully gather personal identification criteria from individuals under 18 years of age without explicit parental supervision. If any such records are found to have been uploaded inadvertently, our web operations team will delete them immediately.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date stamp.

We encourage our users to review this page periodically.

For any programmatic clarifications regarding our data management systems or user safety configurations, connect directly with our compliance officer:

  • Operating Entity: CreePlay, an e-commerce property of GBT Sports Pvt. Ltd.
  • Email: connect@creeplay.com
  • Corporate Address: Unit no B-114, Logix Technova, Plot no A4, Sector 132, Noida, Uttar Pradesh, 201304, India