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Privacy Policy

Your privacy is important to us. This policy explains how CreePlay collects, uses, and protects your personal information.

Last Updated:

February 27, 2026

Welcome to CreePlay (“CreePlay”, “we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.creeplay.com (“Website”) and purchase cricket and sporting goods from us.

By accessing or using our Website, you agree to the terms of this Privacy Policy.

Table of Contents

Information We Collect

How We Use Your Information

Payment Information

Sharing of Information

International Users

Data Retention

Data Security

Your Rights

Marketing Communications

Third-Party Links

Children’s Privacy

Changes to This Privacy Policy

Contact Us

We collect different types of information to improve our services.

A. Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Payment information (processed securely via third-party payment gateways)
  • Order history
  • Account login credentials

B. Non-Personal Information

When you browse our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website URLs

C. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Improve browsing experience
  • Remember user preferences
  • Enable shopping cart functionality
  • Analyze traffic and performance
  • Provide relevant advertisements

You can manage cookie preferences through your browser settings.

We use the collected information to:

  • Process and fulfill orders
  • Deliver products in India and internationally
  • Provide order confirmations and updates
  • Respond to customer service inquiries
  • Improve website performance and user experience
  • Prevent fraudulent transactions
  • Send promotional emails and marketing communications (only with consent)
  • Comply with legal obligations

CreePlay does not store complete debit card, credit card, UPI, internet banking, or any other payment details. Payments are processed securely through trusted third-party payment gateways that comply with industry security standards.

We do not sell your personal data.

We may share your information with:

  • Shipping and logistics partners (for order delivery)
  • Payment gateway providers
  • IT service providers and hosting partners
  • Marketing and analytics partners
  • Government authorities, when required by law

All third parties are required to maintain the confidentiality of your information.

CreePlay sells and ships products globally. If you access our Website from outside India, your data may be transferred to and processed in India or other countries where our service providers operate.

By using our Website, you consent to such cross-border data transfers.

We retain personal information:

  • As long as your account remains active
  • As necessary to fulfill orders
  • To comply with legal, tax, and accounting requirements
  • To resolve disputes and enforce agreements

 

After this period, your data is securely deleted or anonymized.

We implement appropriate technical and organizational security measures to protect your information, including:

  • SSL encryption
  • Secure servers
  • Restricted internal access
  • Regular security monitoring

 

However, no method of internet transmission is 100% secure. In any such data leak case, CreePlay cannot be legally blamed.

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw marketing consent
  • Object to certain data processing
  • Request data portability

 

To exercise these rights, contact us at: connect@creeplay.com

You may opt out of receiving promotional emails by:

  • Clicking the “Unsubscribe” link in emails
  • Contacting our support team

 

Transactional emails (order confirmations, shipping updates) cannot be opted out of.

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage users to review their privacy policies before sharing personal data.

CreePlay does not knowingly collect personal information from individuals under the age of 18. If we become aware of such a collection, we will take steps to delete the information promptly.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date stamp.

We encourage our users to review this page periodically.

If you have questions about this Privacy Policy or your personal data, please contact:

CreePlay, a subsidiary of GBT Sports Pvt Ltd.
Email: connect@creeplay.com
Website: https://www.creeplay.com