Shipping & Delivery Policy

Last Updated:

February 27, 2026

Thank you for shopping with CreePlay (“CreePlay”, “we”, “our”, “us”). This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through www.creeplay.com.

By placing an order on our Website, you agree to the terms outlined below.

Section 1

Order Processing Time

Section 2

Shipping Locations

Section 3

Estimated Delivery Timelines

Section 4

Shipping Charges

Section 5

Customs, Duties & Taxes (International Orders)

Section 6

Order Tracking

Section 7

Delivery Attempts

Section 8

Incorrect Shipping Information

Section 9

Damaged Packages During Transit

Section 10

Partial Shipments

Section 11

Delays Beyond Our Control

Section 12

Lost Shipments

Section 13

Section 1

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on Monday or public holidays.
During peak seasons, sales events, or product launches, processing times may be slightly extended.

Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

Section 2

Shipping Locations

CreePlay ships:

Across India
To select international destinations

If your country is not listed at checkout, please contact our support team before placing an order.

Section 3

Estimated Delivery Timelines

You can check the estimated delivery date on the product page by entering your pin code. In general:

A. Within India

Metro Cities: 2–5 business days
Non-Metro Cities & Remote Areas: 4–8 business days

B. International Orders

Standard International Shipping: 7–15 business days
Delivery timelines may vary depending on destination country, customs clearance, and local courier services.

Please note: Delivery times are estimates and not guaranteed.

Section 4

Shipping Charges

Shipping charges (if applicable):

Are calculated at checkout based on location, weight, and size of products.
May vary for oversized items such as cricket kits or bulk orders.
International orders may incur additional shipping fees.

CreePlay may offer free shipping promotions from time to time, subject to terms and conditions.

Section 5

Customs, Duties & Taxes (International Orders)

For international shipments:

Import duties, taxes, and customs clearance charges (if applicable) are the responsibility of the customer.
CreePlay is not responsible for delays caused by customs authorities.
Refusal to accept delivery due to customs charges may result in return shipping deductions from any eligible refund.

Section 6

Order Tracking

Once shipped, you will receive tracking information via email or SMS.

Customers are responsible for:

Monitoring shipment progress
Being available to receive the delivery

If you do not receive tracking details within the expected processing period, please contact connect@creeplay.com.

Section 7

Delivery Attempts

Our courier partners typically make 2–3 delivery attempts.
If delivery fails due to:

Incorrect address
Customer unavailable
Refusal to accept

Section 8

Incorrect Shipping Information

Customers must provide accurate and complete shipping details.

CreePlay is not responsible for:

Delays caused by incorrect addresses
Lost shipments due to incorrect details
Additional charges resulting from address changes after dispatch

Address modifications may not be possible once the order is shipped.

Section 9

Damaged Packages During Transit

If you receive a package that appears damaged:

Record an unboxing video clearly showing the issue.
Contact us within 48 hours of delivery.
Provide your order number and supporting images/videos.

Failure to report within the specified timeframe may result in claim rejection.

Section 10

Partial Shipments

In certain cases, orders containing multiple items may be shipped separately based on product availability or warehouse location.

You will be notified if this occurs.

Section 11

Delays Beyond Our Control

CreePlay is not liable for shipping delays caused by:

Natural disasters
Strikes or transport disruptions
Government restrictions
Customs clearance delays
Courier service interruptions

We will make reasonable efforts to keep you informed in such situations.

Section 12

Lost Shipments

If your shipment is marked delivered but not received:

Please contact us within 48 hours.
We will coordinate with the courier partner to investigate.
Resolution may take several business days.

CreePlay reserves the right to determine the final outcome after courier confirmation.

Section 13

For shipping-related inquiries, please contact:

CreePlay, a subsidiary of GBT Sports Pvt Ltd.
Email: connect@creeplay.com
Website: https://www.creeplay.com

Shipping & Delivery Policy

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